MAJORDOMO CARE

Thanks to Majordomo Care, your Customers will always have an adequate answer to their needs and a higher customer experience. The operators will have, for each Customer, the latest information and the check list of tasks to perform in order to assist Customers properly. Another main function is the Customer Care Portal. Through a specific section, Customers can signal their requests and immediately contact an operator: your Customer will thank you because you will improve the quality of your products and services.

CUSTOMER
Oriented to measure customer satisfaction, Majordomo CRM provides valuable detailed information that improve the support services allowing to reduce significantly the waiting time of every single request.

CUSTOMER PORTAL
In addition to on-demand services, Majordomo CRM provides the opportunity for Customers to take advantage of direct access to transmit their reports straight to the Company. The service is based on an access to a specific area that allows to contact an operator.

REPORT
Available to every Customer there is a customizable report that simplifies the reconstruction of events. Thanks to chronology, operators can easily and quickly search useful information to solve any request.

PERFORMANCE ANALYSIS
All the activities in Care module may be object of a quantitative and qualitative analysis about the performance of the assigned service operators and the degree of customer satisfaction. All data are also provided on a statistical basis and accompanied by complete infographics.